Cancellation Policy

BOOKING, CANCELLATION & APPOINTMENT POLICY

Please read the following carefully before confirming your appointment with The Hair Plug Sydney.

By proceeding with your booking, paying your deposit and selecting “I Agree”, you acknowledge that you have read, understood and agreed to the following terms.

DEPOSITS

A deposit is required to secure all appointments at The Hair Plug Sydney.

Deposits are non-refundable for change of mind and will be applied towards the total cost of your appointment.

Your appointment is not confirmed until the required deposit has been received.

Where hair, custom products or other materials are specifically ordered or prepared for your appointment, additional payment may be required prior to your appointment.

CANCELLATIONS & RESCHEDULING — 48 HOURS’ NOTICE

We require a minimum of 48 hours’ notice for all cancellations, rescheduling or appointment changes.

If you cancel, reschedule or make changes to your appointment with less than 48 hours’ notice, your deposit will be forfeited.

A new deposit will be required before another appointment can be secured.

SAME-DAY CANCELLATIONS

Appointments cancelled or rescheduled on the day of the appointment will incur a cancellation fee of 50% of the total booked service value.

Any deposit already paid may be applied towards this amount.

NO-SHOWS

Failure to attend your appointment without providing notice will be considered a NO-SHOW.

No-shows will be charged 100% of the total booked appointment value.

Any deposit already paid will be applied towards the outstanding amount.

Future appointments may not be accepted until any outstanding cancellation or no-show fees have been paid.

LATE ARRIVALS

Please arrive on time for your appointment.

Clients arriving more than 15 minutes late may have their appointment shortened, modified or cancelled where there is no longer sufficient time to safely and professionally complete the booked service.

Where an appointment must be cancelled due to a late arrival, the deposit may be forfeited and a new deposit may be required to rebook.

HAIR EXTENSION ORDERS

Hair extensions may be specifically ordered, allocated, prepared, customised or colour-matched for your appointment.

Please ensure you are happy with the agreed colour, length, method and quantity before your hair is ordered or prepared.

Once custom or specifically sourced hair has been ordered, sourced, prepared or customised, payments made towards that hair are non-refundable for change of mind.

HAIR EXTENSION RESULTS & MAINTENANCE

Hair extensions require appropriate maintenance and aftercare.

The longevity and condition of extensions can be affected by your natural hair, lifestyle, maintenance, products used, heat styling, chemical treatments, water quality, chlorine, swimming and adherence to aftercare instructions.

Clients are responsible for following the aftercare instructions provided by The Hair Plug Sydney.

COLOUR & CHEMICAL SERVICES

Results from colour, lightening, toning, Nanoplasty, keratin treatments and other chemical services can vary depending on the client’s existing hair condition, previous colour history, chemical history and other factors.

It is important that you provide accurate information regarding previous colours, treatments and chemical services during your consultation.

PAYMENT

Unless otherwise agreed in writing, the remaining balance of your appointment is payable in full on the day of your service.

We do not offer payment plans unless expressly arranged and approved prior to the appointment.

CHANGE OF MIND

The Hair Plug Sydney does not provide refunds simply because a client changes their mind about a service, hair extension order, colour, length or other selection.

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

AGREEMENT

By proceeding with your booking, paying your deposit and selecting “I Agree”, you confirm that:

• You have read and understood this Booking, Cancellation & Appointment Policy.
• You agree to provide at least 48 hours’ notice for cancellations, rescheduling or appointment changes.
• You understand that late cancellations may result in your deposit being forfeited.
• You understand that same-day cancellations may incur a fee of 50% of the booked service value.
• You understand that no-shows may incur a fee of 100% of the booked service value.
• You understand that custom or specifically ordered hair cannot be refunded for change of mind once it has been ordered, sourced, prepared or customised.
• You agree to pay the remaining balance of your appointment in full on the day of your service.
• You acknowledge that your rights under Australian Consumer Law are not excluded by this policy.