Privacy Policy
The Hair Plug Sydney respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how The Hair Plug Sydney collects, uses, stores and discloses personal information when you visit our website, purchase our products, make an enquiry, communicate with us or otherwise interact with our business.
INFORMATION WE COLLECT
Depending on how you interact with The Hair Plug Sydney, we may collect information including:
• Your full name
• Email address
• Phone number
• Billing and delivery address
• Order and purchase history
• Appointment or consultation information
• Product and service preferences
• Hair colour, hair type and other information you provide for product recommendations or consultations
• Photographs and videos voluntarily provided for consultations, colour matching or hair assessments
• Communications between you and The Hair Plug Sydney
• Marketing preferences
• Website usage and device information
• IP address and browser information
• Information required to process and fulfil your order
When you make a payment, your payment information may be processed by a third-party payment provider. The Hair Plug Sydney does not necessarily receive or store your complete payment card details.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process, prepare and fulfil orders
• Process payments
• Arrange shipping and delivery
• Communicate with you regarding your order
• Respond to enquiries
• Provide customer service
• Conduct consultations and assist with colour matching
• Recommend suitable products or services
• Manage product concerns, returns or warranty claims
• Maintain transaction and customer records
• Manage wholesale or professional customer accounts
• Administer education bookings or enquiries
• Improve our products, services and website
• Analyse website performance and customer behaviour
• Detect or prevent fraud and misuse
• Protect our legal and commercial interests
• Comply with legal, taxation, accounting and regulatory requirements
• Send marketing communications where permitted by law
ONLINE ORDERS & PAYMENTS
When you place an order through our website, we collect information reasonably necessary to process the transaction and fulfil your purchase.
Your information may be provided to payment processors, e-commerce providers, fraud prevention services, shipping companies and other service providers where necessary to complete your transaction.
Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.
SHIPPING & DELIVERY
To fulfil an order, we may provide necessary information to postal, courier and logistics providers.
This may include your:
• Name
• Delivery address
• Email address
• Phone number
• Relevant delivery instructions
This information is provided for purposes such as processing, tracking and delivering your order.
EMAIL & SMS MARKETING
Where you have consented, or where otherwise permitted by law, The Hair Plug Sydney may send you marketing communications relating to products, new releases, promotions, education, events, special offers and business updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary communications regarding an existing order, transaction, booking or customer service matter.
PHOTOGRAPHS, VIDEOS & CONSULTATIONS
Customers may voluntarily provide photographs or videos for purposes including:
• Hair extension consultations
• Colour matching
• Hair assessments
• Product recommendations
• Customer service
• Product or quality concerns
Information and images supplied for these purposes may be retained where reasonably necessary to provide the requested service or maintain appropriate business records.
Providing photographs for a private consultation does not automatically give The Hair Plug Sydney permission to publicly post those photographs.
Where identifiable customer photographs or videos are to be used for advertising, social media, website content or other promotional purposes, appropriate permission will be obtained where required.
COOKIES & WEBSITE TECHNOLOGY
Our website may use cookies, pixels and similar technologies.
These technologies may be used to:
• Operate our website
• Remember customer preferences
• Maintain shopping cart functionality
• Understand website traffic and usage
• Measure advertising performance
• Improve our website and customer experience
• Provide or measure relevant advertising
Depending on your browser and the technology used by our website, you may be able to control certain cookies through your browser or available cookie settings.
SOCIAL MEDIA, ANALYTICS & ADVERTISING
The Hair Plug Sydney may use third-party social media, analytics and advertising platforms.
These services may collect or receive information about website visits, purchases or interactions in accordance with their own privacy practices.
We may use this information to understand our customers, measure advertising performance and promote our products and services.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party providers to assist with the operation of our business, including providers of:
• Website and e-commerce services
• Payment processing
• Shipping and logistics
• Appointment and customer management systems
• Email and SMS communications
• Marketing and advertising
• Website analytics
• Cloud storage and information technology
• Accounting and bookkeeping
• Professional and legal services
We may provide these businesses with personal information where reasonably necessary for them to perform services for us.
Some third-party providers may store or process information outside Australia.
DISCLOSURE OF PERSONAL INFORMATION
The Hair Plug Sydney does not sell your personal information.
We may disclose personal information where reasonably necessary to:
• Provide products or services you have requested
• Process an order or payment
• Deliver an order
• Operate our website and business systems
• Obtain professional advice
• Protect our business or legal rights
• Investigate suspected fraud or unlawful activity
• Comply with applicable laws, court orders or requests from authorised government bodies
STORAGE & SECURITY
The Hair Plug Sydney takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or through third-party systems used to operate our business.
While we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
RETENTION OF INFORMATION
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable business, taxation, accounting, legal and regulatory requirements.
Where information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to applicable law.
ACCESS & CORRECTION
You may contact The Hair Plug Sydney if you would like to request access to personal information we hold about you or request that inaccurate information be corrected.
We may need to verify your identity before providing access or making changes.
There may be circumstances where we are legally permitted or required to retain information or decline an access request.
PRIVACY COMPLAINTS
If you believe your personal information has been handled incorrectly, please contact The Hair Plug Sydney and provide details of your concern.
We will review the matter and respond within a reasonable period.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner regarding a privacy concern.
THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
The Hair Plug Sydney is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website or service you choose to use.
CHANGES TO THIS PRIVACY POLICY
The Hair Plug Sydney may update this Privacy Policy from time to time to reflect changes to our website, business operations, technology, service providers or legal obligations.
The current version of this Privacy Policy will be made available through our website.
CONTACT US
For questions, access or correction requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
The Hair Plug Sydney
Please use the contact information provided on our website.
AUSTRALIAN PRIVACY LAW
This Privacy Policy is intended to operate consistently with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to The Hair Plug Sydney.